Return policy

Changed your mind? Here's how to return or exchange.

RIGHT OF WITHDRAWAL

You have a 14-day right of withdrawal from the day you receive your order. If your order arrives in several deliveries, the period runs from the day you receive the last item. You are only liable for any loss in value caused by handling the item beyond what is needed to establish its nature, characteristics and functioning.

HOW TO RETURN OR EXCHANGE

Go to our return portal: Start your return here
Enter your order number and email, and select the items you want to send back.
Choose a refund or an exchange for another size or colour.
Choose shipping and send the parcel within 14 days.

Track your return here: Return status

EXCHANGES

You can exchange within 30 days. Exchanges are free, and we ship your new item once we have received your return.

RETURN SHIPPING

Return shipping is not free when you choose a refund. The cost of the return label is deducted from your refund.

Germany, Austria and Belgium: €10 – GLS, printed label or QR code
Netherlands and France: €10 – GLS
Finland and Ireland: €20 – GLS
Denmark: DKK 60 – GLS, printed label or QR code
Sweden: SEK 150 – GLS
Norway, United Kingdom and Switzerland: You send the parcel yourself and pay the shipping. Attach a customs declaration marked "Returned goods".

If you exchange, return shipping is free. This does not apply to Norway, the United Kingdom and Switzerland, where you arrange the shipping yourself.

CANCEL AN ORDER THAT HASN'T SHIPPED

To cancel an order before it ships, use our withdrawal button: Withdraw your order

REFUNDS

When you exercise your right of withdrawal, we refund the payments we have received from you, including the standard delivery cost. If you chose a more expensive delivery method than our cheapest standard delivery, the extra cost is not refunded. We refund using the same payment method you used for the purchase. We may withhold the refund until we have received the item or you have shown that it has been sent back.

UNCOLLECTED PARCELS

If a parcel comes back to us as "not collected", this does not in itself count as a withdrawal. If you wish to withdraw from the purchase, please let us know. Any direct costs of returning an uncollected parcel may be deducted from the refund.

SALE ITEMS AND GIFT CARDS

Sale items have the same right of withdrawal as other items. Gift cards cannot be returned through the return portal – please contact us instead.

RETURN ADDRESS

Wang Agentur ApS / Costamani
Att.: Costamani Retur
Byghøjvej 1
5250 Odense SV
Denmark

QUESTIONS?